Return & Refund Policy

Return and Refund Policy

At Meher Enterprises, we strive to provide high-quality services to our clients, including website design, social media management, eCommerce website development, branding solutions and more. Your satisfaction is our priority. However, we understand that there may be circumstances where a refund or return may be necessary. Below is our policy regarding refunds and returns for each service offered:

1. Website Design Services

• Revision Policy: Clients are entitled to two rounds of revisions during the design phase. Additional revisions may incur extra charges.
• Refund Eligibility: If the final design does not meet the agreed-upon specifications as outlined in the project proposal, clients may request a partial refund based on the extent of work completed.

2. Funnel Design and Custom Landing Pages

• Revision Policy: Clients are entitled to two rounds of revisions during the design phase. Any additional revisions may incur extra fees.
• Refund Eligibility: If the final funnel or landing page design does not meet the specifications outlined in the project proposal, clients may request a partial refund based on the work completed.
• Return Policy: Returns are not accepted after the funnel has gone live.

3. Mobile & Web Apps Design

• Initial Deposit: A non-refundable deposit is required before project commencement to cover initial planning and design efforts.
• Completion Dispute: If the final product does not align with the agreed-upon specifications, clients may be eligible for a partial refund after discussion.

4. Digital Marketing Services

• Trial Period: New clients may opt for a 7-day trial period for digital marketing services. If you are not satisfied during this period, you can cancel the service for a full refund.
• Post-Trial Cancellation: After the trial period, cancellations will not lead to refunds, but services will cease at the end of the billing cycle.
• Return Policy: Services that have been initiated cannot be returned

5. Social Media Management

• Trial Period: New clients may opt for a 7-day trial period. If you are dissatisfied during this time, you can cancel the service and receive a full refund.
• Post-Trial Cancellation: After the trial period, cancellations will not result in refunds, but we will cease services at the end of the billing cycle.

6. eCommerce Website Development

• Initial Deposit: A non-refundable deposit is required before project commencement. This deposit covers initial planning and design work.
• Completion Dispute: If the final product does not align with the project brief, clients may be eligible for a partial refund after discussions.

7. Design and Branding

• Satisfaction Guarantee: Clients can request changes up to two times following the initial delivery of branding materials. Additional changes will incur a fee.
• Refund Request: If the final branding materials do not meet specified criteria, clients must submit a refund request within 7 days of receipt.

8. Mobile & Web Apps Design

• Initial Deposit: A non-refundable deposit is required before project commencement to cover initial planning and design efforts
• Refund Policy: A refund can be requested within 7 days if the mobile or web app fails to meet agreed-upon functionality.
• Return Policy: Once the app is launched, no returns are allowed.

9. SEO Services

• • Service Guarantee: We provide reports on SEO progress. If no measurable results are achieved within the first three months, clients may request a partial refund based on the services provided.
  • Refund Request: Clients must submit a refund request within 10 days of receiving the progress report if they are unsatisfied.

10. SMS & Email Marketing

• Refund Policy: If you are dissatisfied with the email marketing campaign’s execution within 7 days, a partial refund can be requested for unutilized services.
• Return Policy: No returns on completed campaigns.

General Terms

• Refund requests must be made in writing and sent to our support email within the specified time frames.
• Each case will be evaluated based on its merit and compliance with this policy.
• Refunds will be processed within 7 days of approval.

We appreciate your understanding and look forward to providing you with exceptional service!

How to Request a Refund

To initiate a refund request, please contact our customer service team at [email protected] with your order details and reason for the request. We will review your case and respond within 7 business days.

Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on our website, and continued use of our services will imply acceptance of the updated policy.

Thank you for choosing Meher Enterprises. We appreciate your business!

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us at [email protected]

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